Returns and Refunds
Our goal is to make sure customers are completely satisfied with their purchases. We will gladly accept returns providing that goods are returned in their original packaging, in salable condition within 30 days from the date of the invoice. We cannot accept returns where the item has been opened or used unless it is damaged or defective. We also reserve the right to refuse refunds on personal use products for any reason.
We offer free returns within the 30-day return period.
Your refund or credit will be issued within 30 days of your return being received—we will also confirm the refund by email.
For any product that is damaged, defective, or missing, please have the following information handy and emailed to our customer support email firstname.lastname@example.org:
- Order number;
- Identify whether the product is damaged, defective or missing; and
- Your preference for a refund or replacement
To Initiate a return please contact us through live chat or via email at email@example.com for a return authorization. Please make sure your email includes the following:
- Order Number
- Item(s) being returned
- Reason for Return
Our live chat hours are Monday to Friday from 9AM - 5PM EST. Our Customer Care representatives are also available via telephone from 8:00AM-8:00PM EST, Monday to Friday. You can reach us toll-free at (878) 378-9269.